CHARGES to use the online payment option
Hi MYOB, Would you kindly advise the following: What MYOB charges per individual online payment/s relating to all payment options (ie BPAY etc)? Is it a % of individual invoices? How will ...
Forum Discussion
Hi NailEquip,
When it comes to online payment fees, it’s 25 cents plus 1.8% of the invoice amount each time. That doesn’t change, no matter which payment method your customers use. The only catch with BPay is that surcharges don’t get tracked automatically, you’ll need to pop those details in manually.
If you’re not using BPay, you can pass the surcharge straight on to your customer, so you only receive the amount you’re owed. Makes keeping things sorted in the software a whole lot easier.
For all the finer details, the “Fees and Charges for Online Payments” article covers most questions. Well worth a look!
Thanks,
Genreve
Thanks for your reply Genreve,
Two things:
As of this afternoon I have turned OFF the online payment facility. I did this by going into Set Up / Preferences / Emailing / Edit payment options / and turned "Allow Online Invoice Payments OFF. Please advise me if ALL online payments are no longer available to my customers. I followed MYOB's Turning online payments on or off on MYOB's website.
Also,
I received a receipt from MYOB this afternoon stating a customer had paid their invoice via MYOB's new Online Payment system - this must have happened prior to me turning the facility off. On perusing this more closely I found MYOB had automatically paid the invoice off in my MYOB Accountright, but I haven't received the funds into my bank account, as yet. I WILL NOT be posting the item to my customer until the funds have hit my account. Please advise when the funds will be deposited into my account.
Most importantly I need to know if "Online Payments" has been turned off permanently and ensured my small business will NOT be paying any surcharges to MYOB when not using this facility.
