Hi, Im wondering how you receive a payments that has come through the bank feeds when the payments have been made via credit card so you have one transaction in the bank feed but the payment is for 2 different clients, so 2 invoices have been raised in myob with different customer names. So the traditional receive payment from the bank feed dosnt work with one payment to 2 different customers. Please advise me the best process for this. TIA
Hi homegirl,
Thanks for your question. Those two payments definitely need to appear as one to match the bank feed. As the payment covers two different customers, record each payment separately against the correct invoice.
Set each payment’s deposit account to Undeposited Funds. Once both payments are recorded, go to Banking > Prepare Bank Deposit, select the two payments, choose the bank account the credit-card settlement was paid into, and record the deposit.
The combined bank deposit can then be matched to the single transaction that comes through the bank feed. The deposit total should equal the bank-feed amount.
You can read more about the process from this link.
This avoids recording the combined bank-feed transaction as a payment against only one customer.
Regards,
Genreve
