Credit Card Surcharge - Receipt to customer
Hi There, Our company has passed on the 1.8% credit card surcharge to customer. In the past, the customer was able to receive the payment receipt which gives the breakdown: invoice paid + credi...
Forum Discussion
When I do this, the invoice still doesn't include the surcharge. Can you please provide an option that works please?
Hi lizzy2,
Thanks for trying what Earl suggested. You’re right, there’s no way to show the online payment surcharge on the actual invoice. By design, it only shows when the customer pays:
- On the Pay now screen (invoice + surcharge + total).
- On the tax receipt email, they receive after paying.
If you’d like to double-check it, you can send yourself a test online invoice and run through a payment to see the surcharge and receipt. There’s a bit more detail here:
https://www.myob.com/au/support/myob-business/sales/receiving-payments/online-invoice-payments/customer-surcharging-for-online-payments
Regards,
Genreve
