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TracieB's avatar
TracieB
Experienced Partner
4 years ago
Solved

Custom forms - customised Item Invoice displays different graphic than what prints on invoice

Hi   

 

I recently renamed our forms so that I could change the order they were listed in.  Some time ago I had changed the picture logo.  Since doing this the form has reverted to an old graphic.  In the custom forms section I can see the current graphic but when I print or preview it shows the old graphic.  What am I doing wrong.  Yes it is "saved".  Attached is the steps I am taking.  Note we do not display the item column on the customised invoice but it is an "item" invoice.  Your help appreciated.

 

Thank you

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  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi TracieB 

     

    Don't think this is something that I have come across before. Although, the recommendation would be to clear the cache if you haven't already done so - see Clearing the AccountRight Cache for more information.

     

    If you are still encountering that situation, try saving that form under a completely different name using the Save as option. Once saved try using that form under that different name for testing purposes to see if the same thing does still occur.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi TracieB 

     

    Don't think this is something that I have come across before. Although, the recommendation would be to clear the cache if you haven't already done so - see Clearing the AccountRight Cache for more information.

     

    If you are still encountering that situation, try saving that form under a completely different name using the Save as option. Once saved try using that form under that different name for testing purposes to see if the same thing does still occur.

    • TracieB's avatar
      TracieB
      Experienced Partner
      4 years ago

      Thanks Steven.  Saving as a different name works.  Reverting then to the old name brought back the problem.  So save as a new name is the go.  I will test clearning the cache at some point just out of interest to see if that helps when reverting to the previous name.  Thank you  for your help.