Forum Discussion

BradleyH's avatar
BradleyH
Member
3 months ago

Custom Invoice Low Resolution

We had setup custom invoices on a Windows 7 machine and they worked fine.  When printing to PDF, the quality was good and we could edit those invoices using any PDF editor. However, we have upgraded...
Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi BradleyH, 

 

Sounds like your transition to a newer version of Windows didn't translate flawlessly. If you’re doing things the same way in Windows 11 as you were in Windows 7, it’s pretty unlikely to be a MYOB problem. It’s more likely the PDF reader on the computer, or the PDF “printer”/driver that Windows is using to create the file.

Best bet would be to get an IT person to check the PDF software and printer driver settings on that machine, and update or reinstall them if needed.

 

Regards,
genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.