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net05's avatar
net05
Cover User
5 days ago

Customer Invoices not sending by Email

For the last few months we've been having issues with Customer Invoices not sending via Email. We use AccountRight Desktop version. Some days they send, some days they don't. We don't receive an erro...
Genreve_S's avatar
Genreve_S
MYOB Moderator
5 days ago

Hi net05, 

 

Thanks for sharing that. If there’s no error and it only happens sometimes, please try these quick checks:

  • send the invoice from the browser version
  • send one to your own email address as a test
  • try a different invoice form
  • turn off Send Emails Using AccountRight, save, then turn it back on
  • clear the AccountRight cache and test again

If it still won’t send and you’ve already had trouble reaching us by phone or MOCA, I’d recommend creating a ticket in My Account so support can take a closer look.

 

Regards,
Genreve

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