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JoanEllen's avatar
JoanEllen
Experienced User
15 hours ago

Customers aren't receiving their emailed invoices

MYOB Business has been an absolute nightmare for me. I miss AccountRight so much. Everything is an ordeal with this new system. I've now got a folder full of invoices with no purchase orders - something that never happens. I've been sending the screenshot to customers, with the EMAILED next to their invoice, but I've been told they never received these. These are trusted customers whom I've never had any problems with. 

 

It would actually be quicker to download the invoice and send it via GMail, where I can at least see that the invoice was actually sent. I'll have to do this from now on I think.

 

I'm sick of reading here how we have to go incognito or change browsers. I've been doing this so many times today and it still doesn't work. 

 

I can't see all customers invoices on the Sales, invoices screen. So many things I hate with this software.

 

Absolutely disgusted with MYOB. If anyone has any genuine, helpful advice (not asking the customers if my emails are in their SPAM) I'd really appreciate it.

 

 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    13 hours ago

    Hi JoanEllen,

     

    I can see why this would be so frustrating, especially when these customers have received your invoices without any trouble before. A good next step is to check the email settings on both sides:

     

    • Ask our support team to check whether the customer email addresses have been blocked on MYOB’s side.
    • Ask the customers’ IT teams to whitelist MYOB’s sending email address or domain, so the invoices can get through their email security filters.

    For faster help, you can contact our support team through Live Chat via our virtual assistant, MOCA. They can check whether the addresses are blocked and help track down where the email gremlin is getting stuck.

     

    Cheers,

    Doreen

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