Forum Discussion

ExclusWater's avatar
ExclusWater
Experienced Cover User
2 years ago
Solved

Customisation of Invoices/Forms

Hi.  I have currently signed up for MYOB Business Pro (and using a Mac) and am finding that you can't customise the invoices with fields that I need for our business.  Can you do this in the AccountR...
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi ExclusWater 

     

    AccountRIght does offer the ability to customise your own templates/forms. These are done via the Setup>>Customise Forms option. Our Help Article: Personalising forms has more information on that topic.

    It should also be noted that AccountRight desktop forms can be used in the browser interface for printing and email - however, they do need to be customised or previewed in the desktop application.

     

    In terms of migration, we do migrate transactions that affect the transaction journal, contacts, items, chart of accounts, open invoices and bills from AccountEdge to AccountRight. For the most part, we do try to convert that information (where appropriate) for the full file, however, in some cases, due to the size we may purge out information thus only migrating the current and last financial year. It should also be noted that customise forms, progress billing and additional inventory information (variations...) will not be migrated.

ScottFitz's avatar
ScottFitz
User

Hi,

 

This may have been raised / resolved elsewhere but after a few searches I haven't been able to find anything.

 

Using MYOB Accounting v17 on one computer with a customised form with custom business image was working fine.

 

I migrated it to a new computer and copied across the custom form and all works well when an invoice is printed. There are no problems with the customised invoice when it is printed.

 

however, whenever an invoice is emailed or saved to disk the custom invoice doesn't include the custom business image on the invoice. I have removed the image and reinserted it on the new computer installation and again it works with no problems when printing the invoice but doesn't display the image when printing or saving it to disk.

 

can anyone shed any light as to why this is occurring.

 

Upgrading to V18 also doesn't help. Printing the invoice works no problem.  Emailing and save to disk doesn't include the business logo. Why?

 

thanks

Mike_James's avatar
Mike_James
Ultimate Partner
2 years ago

Hi ScottFitz , welcome to the forum. It's better to start a new post for a new question. This used to happen when QuickTime was not installed (do you recall installing it on your original computer?). This link has a download for version 7.7.9 - https://support.apple.com/kb/dl837?locale=en_NZ.