Customise Receipts - Changing Date Format
Hey MYOB team Can anyone tell me if this issue with US date format on Custome receipt, has been fixed? I I tried everything I could to fix this problem, I changed Region settings on my Windows ...
Forum Discussion
Earl_HD seriously, are you kidding with the "change the date format" link? Nowhere else on any of our PCs is the date in US format, nowhere even in MYOB is it in US format, EXCEPT the receipts which print incorrectly and have done for years. So it's great that you've noted the issue, but when are they actually going to do something about it??
I guess at the same time they are going to give us emailing receipt functionality.....
Hi SDuddy,
I empathize with your frustration regarding this issue. Regrettably, I am unable to provide a specific timeframe for its resolution at this point. As a temporary workaround, you can take your file offline to print receipts. This involves creating a backup and restoring it to your desktop. When you're ready to return your file online, you can perform an online restoration. Restore your company file
We sincerely apologize for any inconvenience this may have caused.
Feel free to post again if you have further queries and one of us will be happy to help you.
Regards,
Earl
Thanks for the suggestion Earl but let's just unpack the suggested workaround: I can kick all the other employees out of the MYOB file while I take a backup, then process receipts which have to be printed to PDF and manually emailed out to customers, and then restore the file. If you have a large number of customers you're looking at holding up everyone else for an hour, probably two hours.... It's not really practical is it?
Or I can start early, or work late, so as not to bring the entire organisation to a standstill. Great!
Can we forget the "can't give a specific timeframe for resolution" and just have MYOB admit that they are never going to do anything to fix a fundamental error in the date format, or a lack of basic functionality to email receipts?
We are already paying for a third party solution to the receipt emailing and having to repeatedly explain to customers why their receipt dates are wrong...
Hi SDuddy ddy, and JillL1,
Thanks for your reply. I acknowledge that this workaround may be time-consuming and not the most practical solution. Please don't worry, we're committed to providing an update as soon as the issue is resolved. In the meantime, if you have any more questions or need assistance, feel free to get in touch, and we'll be more than happy to assist you
Ward regards,
Earl
Hi JillL1,
I apologize for the delay in my response. Unfortunately, I cannot provide a precise timeframe for its resolution at this moment. Rest assured, I have already escalated this issue to the appropriate team for further discussion.
Please don't hesitate to reach out if you have any more questions, and one of us will be delighted to help you.
Regards,
Earl
