I use AccountRight Plus v19.5. I created a sales order and applied a deposit to it. When I converted it to a sales invoice I then applied the balance owing. The dates are wrong and I need to change them. Normally I would just delete the payment but when I do, I get the message, You may not delete a deposit transaction for a recorded sale.
Is there a way around this or do I have the reverse the transaction and if so, how do I do it?
TIA
I have checked out the threads.
My transaction arrow is not greyed out but I cannot delete the payment.
I followed the instructions to reverse the payment but reversal does not appear under my edit tab.
If I could only change the date, then I would be okay.
Any other ideas? TIA
I just tried to reverse the deposit but ended up with the erroe message "You may not reverse a deposit transaction for a recorded sale"
I just tried to reverse the deposit but ended up with the erroe message "You may not reverse a deposit transaction for a recorded sale"
Hi Cate64
If it can at all be avoided, try NOT to record payments against an Order. Convert it to a Bill/Invoice and then apply the payment.
Because the payment was made against an Order, the process to 'fix' is quite convoluted. Even many MYOB moderators have no idea. Both this and the linked article indicate a lack of understanding about the issue or the process to correct. The approach varies depending on whether inventoried items were involved.
If you cannot get a meaningful response from MYOB, get in touch with FGH Tables, they can connect remotely and sort it for you - likely to cost $60 though.
Regards
Gavin
