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Wendy2018's avatar
Wendy2018
Trusted User
3 years ago

Differences in Reporting Figures

Hi All, We have discovered a difference in some reporting figures and need help please.   When we run a Sales Detail Report on a certain customer for say; this financial year and then run the hist...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi Wendy (Wendy2018)

     

    Thank you for your post. As the first point of troubleshooting, we recommend clearing the cache files that the browser uses which can resolve some odd behaviour in reports: Clearing the AccountRight Cache.

     

    If after doing it still doesn't look right, could you please attach both in your reply or over Private Message, so I can investigate further? 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff

Hi Wendy (Wendy2018)

 

Thank you for your post. As the first point of troubleshooting, we recommend clearing the cache files that the browser uses which can resolve some odd behaviour in reports: Clearing the AccountRight Cache.

 

If after doing it still doesn't look right, could you please attach both in your reply or over Private Message, so I can investigate further? 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Wendy2018's avatar
Wendy2018
Trusted User
3 years ago

All good, thank you!

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