Duplicate Electronic Payment amounts
Please help, I have inherited a problem where I am trying to reconcile an account and there are duplicate electronic payments recorded in MYOB but according to the bank and what the company have printed out, the amounts are different and allocated to different invoices. How do I cancel or change the second electronic payment and have it recorded the correct amount. Thank you so much.
Hi Smiley01,
For us to sort out the duplicate electronic payments and reconciling the account, go into the transaction history for the account in question and locate the duplicate payments. Take note of the transaction dates and amounts so you can differentiate between the duplicate and the correct entries.
Open the duplicate electronic payment. Click on Edit and select Delete Transaction (or Reverse Transaction, if you prefer to keep an audit trail). This will remove the duplicate payment from the account reconciliation.
If the correct amount was not recorded, you may need to enter it manually. Go to Banking> Spend Money and enter the transaction details according to the correct invoice and amount. Ensure you're selecting the right allocation account and apply the payment to the corresponding invoice.
After updating the entries, go back to your reconciliation window. Check that all entries now match your bank statement to ensure everything aligns.
Regards,
Sai
