Hi Cel,
As I explained before, I edited an existing Custom form and typed in a new PO Box number and saved the form. So I didn't create a new custom form add or remove any fields, change any columns etc...., only modifed the form by changing 3 digits to 4 of our PO box, ie. 348 to 1242
Every time I have edited a custom form and saved the changes it has worked .
I'm trying to avoid going into every customer card and alterning the default invoice template and we don't batch print multiple invoice in one go.
HI Albare,
Thank you for the update and we understand that this is frustrating on your end. Can you please confirm, have you tried to check the updated custom form as your selected custom form by going to Print/Email invoices >> Select Advanced filters >>Select form for sale?
Feel free to post again if you need further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Regards,
Cel
Yes the edited form is still the default in all settings.
Hi Albare,
Thank you for the update.
If you can see that form has been saved and is sitting under customized form or on the default setting, this form should print correctly. At this point, it is not possible to provide you with the cause of that issue. We do recommend trying to delete the address field, create a new one on the template, enter the information on address, then save it. This can also fix the problem. Apologies for this inconvenience.
I hope this helps. Again, if you need further assistance, or if you have questions or concerns, please feel free to post again.
Kind Regards,
Cel
