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Albare's avatar
Albare
Trusted Cover User
2 years ago

Edit to Custom invoice not printing with new changes.

Hi All,

 

I'm having trouble printing a custom invoice template which retains the old address details even though I save the aleterations and preview it.

 

I've closed the program, rebooted and reopened and once again after printing an invoice with the custom form it reverts to the old PO BOX details.

 

As a work around I re-edited the old custom invoice form, saved it wth a new name however for the hundreds of customer cards we have, the older custom invoice form is the one listed in the "Selling Details> Printed Form tab

 

Any ideas on why the edited form isn't "sticking" when printing?

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  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi Albare,

     

    Thank you for the update. 

     

    If you can see that form has been saved and is sitting under customized form or on the default setting, this form should print correctly. At this point, it is not possible to provide you with the cause of that issue. We do recommend trying to delete the address field, create a new one on the template, enter the information on address, then save it. This can also fix the problem. Apologies for this inconvenience. 

     

    I hope this helps. Again, if you need further assistance, or if  you have questions or concerns, please feel free to post again. 

     

    Kind Regards, 

    Cel

     

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi Albare,

     

    We just want to check back with you regarding your concern. If you still need further assistance with this, please feel free to post again. We are happy to assist.

     

    Kind Regards, 

    Cel

     

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