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lwil's avatar
lwil
3 years ago
Solved

Email address possibly blacklisted again

We have started to experience issue this morning sending invoices whereby MYOB will not allow to be sent and says email address is invalid.   We know the email address is correct, confirmed with cu...
  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi Ama2 

     

    It's great to have you in our community forum!

     

    Thank you for your post. I found this post that has detailed information provided by Steven_M that should work for you.

     

    Alternatively, you may do the following steps below:

    • Create a payroll clearing account or a suspense account.
    • Create a Receive Money entry for the overpayment in the bank account and allocate it to the Clearing or Suspense Account.
    • Allocate the correct payroll payment and the overpayment deposit on the bank feed to the clearing or suspense account. The balance should be zero.
    • Open the bank reconciliation screen and manually tick both the overpayment deposit and payment. The bank account should then reconcile.

    Let me know if you still require further help with this. On the other hand, you can also reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. 

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

     

     

    Kind regards,

    Shella

lwil's avatar
lwil
3 years ago
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Hi, I have another possibly blacklisted email address. Ths email address I have been using for years and I have checked and its still correct, can you please help

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address possibly blacklisted again","id":"message:756846","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:258843"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:756846"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:756846"},"body@stripHtml({\"truncateLength\":200})":" We have started to experience issue this morning sending invoices whereby MYOB will not allow to be sent and says email address is invalid.   We know the email address is correct, confirmed with cu...","body@stringLength":"323","rawBody":"

We have started to experience issue this morning sending invoices whereby MYOB will not allow to be sent and says email address is invalid.

 

We know the email address is correct, confirmed with customer, this is the second time it has happened, last time was October 2021, same account. Please help

","kudosSumWeight":0,"postTime":"2022-05-05T15:17:00.071+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:756846_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":448},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:756846":{"__typename":"Conversation","id":"conversation:756846","solved":true,"topic":{"__ref":"ForumTopicMessage:message:756846"},"lastPostingActivityTime":"2022-08-18T09:09:13.922+10:00","lastPostTime":"2022-08-18T09:09:13.922+10:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:756846":{"__typename":"ModerationData","id":"moderation_data:756846","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:756846_1":{"__typename":"Revision","id":"revision:756846_1","lastEditTime":"2022-05-05T15:17:00.071+10:00"},"ForumReplyMessage:message:776553":{"__typename":"ForumReplyMessage","id":"message:776553","conversation":{"__ref":"Conversation:conversation:756846"},"author":{"__ref":"User:user:210120"},"revisionNum":1,"uid":776553,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Email address possibly blacklisted again","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:776553"},"parent":{"__ref":"ForumReplyMessage:message:776385"},"body":"

Hi lwil, 

\n

 

\n

I'm happy to check for you, please send me a private message with your product serial number and that email address.

","body@stringLength":"491","rawBody":"

Hi , 

\n

 

\n

I'm happy to check for you, please send me a private message with your product serial number and that email address.

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Hi lwil, 

\n

 

\n

Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and that email address. 

\n

 

\n

 

\n

Update: email address had been blacklisted, our teams have removed it from that list. 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"233","postTime":"2022-05-06T08:48:30.907+10:00","lastPublishTime":"2022-05-06T14:53:12.549+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":442},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:756846/message:756925","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"638","rawBody":"

Hi , 

\n

 

\n

Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and that email address. 

\n

 

\n

 

\n

Update: email address had been blacklisted, our teams have removed it from that list. 

","kudosSumWeight":0,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:756925_2"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:194":{"__typename":"Rank","id":"rank:194","position":0,"name":"Former Staff","color":"333333","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:776553":{"__typename":"ModerationData","id":"moderation_data:776553","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:776385":{"__typename":"ModerationData","id":"moderation_data:776385","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:776385":{"__typename":"ForumReplyMessage","id":"message:776385","revisionNum":1,"uid":776385,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:756846"},"subject":"Re: Email address possibly blacklisted again","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:776385"},"body":"

Hi, I have another possibly blacklisted email address. Ths email address I have been using for years and I have checked and its still correct, can you please help

","body@stringLength":"169","rawBody":"

Hi, I have another possibly blacklisted email address. Ths email address I have been using for years and I have checked and its still correct, can you please help

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