Email Bonce - Diagnostic-Code: rejected

Hi Team MYOB

We have a few customers not getting emails to our accounts team

Can you verify that the email address is not on a BlackList. 

Not wanting to put this in the public forum, so if you can reach out via a Private Message that would be great. 

We have other people in the business receiving MYOB emails, okay. 

It just seems to be one email address. 

I can verify that MimeCast is Whitelisted with the usual domains required to allow email to flow. 
When doing a message trace, there is no sign of the emails getting to our side at all. 

Looking forward to hearing from Team MYOB on this issue 

Cheers, Dan