Email Default Template Message not Appearing in Sent Emails from Accountright

Hi Everyone,

Over the last 2 days, any invoices we email via Accountright have been missing the default template text that's saved down in the Email Defaults area. This was working fine prior to 6th May 2026.

I've tested the sent emails for statements and orders and they are working fine, it's only invoice emails. All our forms templates use the same company logo so it can't be the size of the logo image we're using.

I have also tried the following with no success:

• Clearing browser cache
• Toggling off/on the "Send emails using Accountright" check box under the emailing tab in Setup
• Checked the email defaults are still active and saved

Can you please assist and advise what else may be causing this and how to fix it?

Thanks,

Broc