I just updated my MYOB and file and now when I try to email remittances by just seletecting unprinted and the date with all suppliers, I am getting an error telling me to choose a card, even though I have selected All Suppliers.
Hey everyone! We've made some changes to to resolve this bug. If you receive a prompt to update, make sure you do so to be able to send to multiple suppliers again. More information can be found on this Ideas Exchange post!
Hoping this issue will be resolved asap.
We have this problem also. It is hard to send 3+ emails if the system will not work correctly.
We have worked around the problem but it is time consuming. We also found extra entries are in the to be emailed area that go back to 2018 that were not there previously.
We have the exact same problem, on both counts.
Yes, still have this issue.
i have the same issue as well
I have just tried to bulk send remittances this morning after doing the update yesterday and it still is no allowing the "All Supplies" button to select!!!(((( Tried getting help and the chat is going around in circles as well
I'm also having the same issue, still not fixed
Hi ALl,
We are currently aware of the issue that has arisen after the new update, where users are encountering an error when trying to email remittances by selecting "unprinted" and the date with all suppliers. This error prompts users to choose a card, even though "All Suppliers" has been selected. Our team is actively working on a fix for this problem. We will post an update on this thread once we have resolved the issue. Thank you for your patience.
Regards,
Earl
I am still having this issue which is 8 days later. The only work around is to send them individually which is not viable. MYOB when is this going to be fixed. Needs to be done ASAP
Hi, I just (21st Nov) installed the latest version on my laptop.. same bug happening. Yet another annoying, anti-productive flaw in this sorry software.
I hate it. We're going to xero in the new year.
Hi there, it has now been six days and this issue is still not resolved, this means we will have to either wait to send our remittances late or send individually which will be very time consuming, pretty bad considering I would imagine alot have 20th payments and need to be able to send these now Can you please confirm when this will be resolved?? Really disappointing.
I am also having the same problem, what is the time line for the fix.
I had the exact same issue this morning
this is also happening to me as well.
Am having the same problem with trying to send bulk emails to multiple suppliers, new version is not appearing to be excepting the "All suppliers" and keeps insisting on having a "Selected" Supplier
So it's not just an issue with our company file then.. Glad it's not just me, but sorry it's happening to you also.
Hi All,
We are aware of the issue that some of our customers were experiencing when sending invoices. This issue has now been resolved, and you may try sending invoices again. If the issue persists, you can contact our support team for further assistance. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
