Forum Discussion

SAV81's avatar
SAV81
Experienced Cover User
5 years ago

Emailed Invoices to clients incorrect

I have just hit the print email invoices for sales and emailed off all invoices that have as yet been emailed.  My client phoned to advise that the notification that he had an email to view advised o...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi SAV81 

     

    I'm sorry for the experience you had. It appears that the invoices have been emailed incorrectly due to a glitch in the system which can be fixed by clearing AccountRight cache. After the cache has been cleared, try to send the invoices to yourself as a test to verify that they are sent as they should be. However, if the discrepancy still exists, send me the screenshots of the invoice number in the email and in the actual download by a Private Message so we can investigate it further. 

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi SAV81 

 

I'm sorry for the experience you had. It appears that the invoices have been emailed incorrectly due to a glitch in the system which can be fixed by clearing AccountRight cache. After the cache has been cleared, try to send the invoices to yourself as a test to verify that they are sent as they should be. However, if the discrepancy still exists, send me the screenshots of the invoice number in the email and in the actual download by a Private Message so we can investigate it further. 

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