Forum Discussion

Over-Boots's avatar
Over-Boots
Experienced Cover User
4 years ago

Emailing customer invoices

We have a number of customers requiring the emailing of their sales invoices. The option "Print and Email Invoice" has been selected on the cutomer card. When accessing the Email Log for the select...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Over-Boots 


    Is "Send emails using AccountRight" ticked under Setup>>Preferences>>Emailing? If yes, the emails will appear under the Sent Emails tab in the AccountRight.

     

    If not, the emails will be sent via Outlook and should appear in your Outlook sent box only. Let me know if you have further questions on this. 

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi Over-Boots 


Is "Send emails using AccountRight" ticked under Setup>>Preferences>>Emailing? If yes, the emails will appear under the Sent Emails tab in the AccountRight.

 

If not, the emails will be sent via Outlook and should appear in your Outlook sent box only. Let me know if you have further questions on this. 

  • Over-Boots's avatar
    Over-Boots
    Experienced Cover User
    4 years ago

    Thanks Korrmal, still have the problem.

    The email log has entries for the CUstomer RSEA however I manually entered these when I discovered the problem.

    Invoices procseed after 13 Septemner do not appear.

    Please refer attacged screen captures.

    BTW emails ssent from MYOB in the cloud have never appeared in the Outlook Sent box.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi Over-Boots 


      If the delivery status in those invoices is "To be printed and emailed", and they are not getting emailed automatically when recorded, please check if you've ticked the preference "Automatically Email Sales when they are recorded" under Setup>>Preferences>>Sales because if it's unticked, you will have to manually email them after they are recorded. 

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