Forum Discussion

djr123's avatar
djr123
9 months ago

Emailing from MYOB is unreliable

We have been experienciung intermitant issues with the MYOB email service. Emailing items to the inbox is unreliable. Sometimes thety appear, sometimes not. Emailing invoices to customers from MYOB i...
djr123's avatar
djr123

Thanks Doreen. Any update on this issue?

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi, djr123

 

Thanks for your response.

 

If you're still encountering issues about intermittent emailing, kindly send the email by batch or in smaller batches. Please let us know how it goes.

 

Best regards,

Doreen

  • djr123's avatar
    djr123
    8 months ago

    Thanks Doreen. We have experienced this issue both emailing to our MYOB Inbox, and emailing single invoices to customers from MYOB. (ie. we do not have an option available to do in smaller batches). IT appears to be an issue re the reliability of the MYOB email service.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      8 months ago

      Hi, djr123

       

      Thank you for updating us.

       

      Please confirm if you are using AccountRight or Outlook when emailing invoices to your customers. This will help us a lot in assisting you efficiently.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        8 months ago

        Hi, djr123

         

        Just touching base on our recent conversation about whether you're using AccountRight or Outlook for emailing invoices. We're here to help, so don't hesitate to let us know if you need any more support with this.

         

        Best regards,

        Doreen

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