Forum Discussion

LDOG's avatar
LDOG
Experienced User
2 months ago

Emailing invoices from Outlook to MYOB InTray - invoices not reliably going across

Good Morning   We have many companies' utilising MYOB, and we are experiencing in only some of them where we send the supplier invoice across to the MYOB in-tray for entry later, however the invoic...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi LDOG and KThexton,

 

Thanks heaps for flagging this. I can imagine it's a bit annoying when invoices you've emailed from Outlook to the In Tray decide to mysteriously vanish. Not ideal when you're trying to keep suppliers happy. We've actually got a related post that goes through the same issue and some steps you can try. It might help clear things up: Invoices being sent from Outlook not showing up in the In Tray | MYOB Community.

 

If it's still playing up after that, the best bet is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can check what's happening in the background and give it a proper fix.

 

Regards,

Sai

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