Forum Discussion

algonsteel's avatar
algonsteel
Experienced Cover User
3 years ago

Emailing Payslips & Remittances

We are using AccountRight 2022.3.0 on our server here in the office. I use Outlook through Microsoft 365.

Our server has recently been upgraded and we now find we have issues with:

Any invoices/remittances/POs/Payslips emailed through MYOB  not showing now in our Sent box.

We are being asked to choose a Profile, then Approve/Deny, then again Approve/Deny. When you have 40 payslips it takes some time and then crashes out with another error. Staff however are not receiving their payslips. How do I fix this?

Thank you.

 

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi algonsteel 

     

    Thanks for your post.

     

    It sounds like you are using AccountRight to send the emails. To switch back to using Outlook, go to the Setup menu > Preferences > Emailing tab and deselect the Send Emails Using AccountRight option.

     

     

     

    Preferences window with email option highlighted

     

    Read more about this here: Set up AccountRight to send emails.

     

    Could you upload a screenshot of the window where you are being asked to choose a Profile?

     

    Have you tried to send a payslip to yourself? Are you receiving this?

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