Forum Discussion

paulas's avatar
paulas
Experienced User
2 months ago

Employee Card file keeps crashing when I try to add an employee card file or amend an employee card file.

its in one of my files company card file id 11.  Can you please investigate this issue asap please
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey Paulas,

 

I've successfully run a fix over your file. To know if it's working already, follow the steps below:

 

  • Make sure that you log out first and then log back in.
  • Once logged in, add or amend an employee card file again.

If you still have issues, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA.

 

Best regards,

Doreen

  • paulas's avatar
    paulas
    Experienced User
    2 months ago

    Sorry no its still crashing /so not working - did you do it on the right file - its ************* Limited

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 months ago

      Hi Paulas,

       

      I've successfully run the script for the company file you've mentioned. You can now log out and log back in, and this should resolve the issue. If it is still not working, please reach out to our support team using one of the various support options here.

       

      Cheers,

      Princess

      • paulas's avatar
        paulas
        Experienced User
        2 months ago

        its still crashing and no one has been able to fix this issue. Its corrupted somehow so we need  a technical fix urgently as this is holding us up

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.