Forum Discussion

paulas's avatar
paulas
Experienced User
2 months ago

Employee Card file keeps crashing when I try to add an employee card file or amend an employee card file.

its in one of my files company card file id 11.  Can you please investigate this issue asap please
paulas's avatar
paulas
Experienced User

Sorry no its still crashing /so not working - did you do it on the right file - its ************* Limited

Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi Paulas,

 

I've successfully run the script for the company file you've mentioned. You can now log out and log back in, and this should resolve the issue. If it is still not working, please reach out to our support team using one of the various support options here.

 

Cheers,

Princess

  • paulas's avatar
    paulas
    Experienced User
    2 months ago

    its still crashing and no one has been able to fix this issue. Its corrupted somehow so we need  a technical fix urgently as this is holding us up

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi Paulas,

      If the issue persists after running the script, it may require further assistance on the backend. Please reach out to our support team directly for more help. You can contact them via Live Chat through our virtual assistant at  MOCA or by submitting a support case at  http://myaccount.myob.com/.

      Regards,
      Earl

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