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BYBookkeeping's avatar
BYBookkeeping
Trusted Cover User
2 years ago

Error 0: Unexpected import error - The given key was not present in the dictionary.

HI Everyone

 

I've exported out a template (Sales/Item), and I'm trying to import a File (Sales Invoice).

My client has a invoice to do with 276 lines or product.  

I've only used the minimum fields, so I can't understand why it's erroring.

 

0 records imported without errors.
0 records imported with warnings.
1 records skipped.

Summary of errors
Error 0: Unexpected import error - The given key was not present in the dictionary.

0 994 BM-M8KKGFY 1 37.9500 994

 

I've googled and searched this Community.   Does anyone have any ideas?

Thanks, Belinda

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi BYBookkeeping 

    Thanks for your post. We do have an online script to run to fix this issue. Can you please send me a private message with the following information: 

      * Serial number
      * Company name
      * Email Address and Full name

    Regards,
    Earl

    • BYBookkeeping's avatar
      BYBookkeeping
      Trusted Cover User
      2 years ago

      Thanks for the reply.  I would love the fix please.

      But I can't seem to send you a private message?  I've tried through the link in the body of the message, and by going through your name ??

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        2 years ago

        Hi BYBookkeeping

         

        Thanks for your post and Welcome here in the Community Forum. I hope you find it a useful tool.

         

        I've given you an access to the Private message. You should be able to send the information posted on this thread in a Private message. Please click on your forum display picture in the top right-hand corner of your screen then choose the envelope icon that appears.

         


        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth

    • BYBookkeeping's avatar
      BYBookkeeping
      Trusted Cover User
      12 months ago

      Hi Earl_HD 

      I haven't heard anything back after sending file details as above.  Am I supposed to have?

      Thanks, Belinda

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        12 months ago

        Hi BYBookkeeping 

        We've successfully run an online script to fix this issue. Please do let me know how you go on this.

        Regards,
        Earl

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