Forum Discussion

FZeng's avatar
FZeng
Experienced User
1 year ago

Error: Format of Bank Account Number Value is Incorrect.

Hi there,    Some urgent help needed please. We've been trying to pay our supplier in our newly created MYOB file, but the error message below keep popping up and don't us to do so.   We hav...
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Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi FZeng,

Thank you for your detailed post and the screenshot.
 

Could you please try adding a zero to the suffix of the bank account number to make it three digits? If the current number is two digits, like 30, add the zero to the front, making it 030, instead of at the end, which would result in 300.

Feel free to post again, we're happy to help!

Regards,
Earl

  • FZeng's avatar
    FZeng
    Experienced User
    1 year ago

    Hi Earl_HD ,

     

    Did that but the same error message still appear.

     

    Regards,

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      1 year ago

      Hi FZeng,
       

      This is quite unusual. I recommend clearing your AccountRight cache first before making any changes.
       

      If the issue persists, please try our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

      Regards,
      Earl

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