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julespro's avatar
julespro
2 years ago

Error Message when accessing Enter sales

Hello,   Everytime I try to access the window to enter a sale I get an error message "Something's gone wrong and Account Right needs to close". The logs show this error: MYOB.Huxley.API.HuxleyAppli...
julespro's avatar
julespro
2 years ago

Hi Gavin,

 

Thanks for the advice here's the full error log.

 

Kind regards,

Jules

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi julespro 

 

The message :

(Unknown): ShowUIView(EnterSales,...,...)

 

If not one I am familiar with. 2 things to try:

  • got to Setup > Easy Setup Assistance > Sales > Layout and select the most common layout type. Click Next and then close the screen. Try to create a sale again. If it fails, make a note exactly when it fails, for example Sales invoice screen doesn't open at all, or after a card is selected etc
  • Do a forum search on this error message - you might find some other suggestions to try.

Regards

Gavin

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