Error message when processing payment of an invoice

Hi JoWood,

Thank you for your post.

To better understand and resolve this matter efficiently, we kindly request additional information, specifically a screenshot of the error message you're encountering. Please capture a screenshot of the error message and the surrounding interface, ensuring that the full text of the error message is visible. Could you also confirm if this is for supplier or customer payments? 

Cheers,

Princess

Hi JoWood,

I hope you've had a wonderful day! I wanted to follow up regarding the additional information I have recently requested to understand more about the issue. If you still need assistance with this, please feel free to reply to this message, and I'm happy to assist further.

Cheers,

Princess

I am trying to setup the ATO 

I am also getting this error message when in MYOB I am trying to do a spend money transactions from the electronic clearing account to pay Activity Statements and Superannuation using the ATO clearing house, to then create a bank file to pay all invoices together.  I have confirmed the BSB and Account details with the ATO and cannot complete this entry.  

Hi Upgrade,

It's fantastic to hear that you've confirmed the BSB and account details with the ATO. With the error "The EFT code you have entered does not pass the ATO's Validation requirement." received, you can record the spend money transaction using the bank account where the payment came from instead of electronic clearing account. If this doesn't do the trick, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen

Hi Doreen,

The client usually pays several bills at once using aba files, hence the electronic clearing account.  I need to do it this way for them to pay.