Forum Discussion

ryadre's avatar
ryadre
Trusted User
1 year ago

Found a bug with the InTray

Has happened quite a few times now. If Accountright gets left without use for a while and the session expired message comes up, when you log back in if you go to the InTray and click on a document to...
Desktop
Non-For-Profit's avatar
Non-For-Profit
Experienced Cover User
6 months ago

Today, I'm still facing this issue. It has become more common recently. And sometimes it's a dread to resend the email because all the email threads have so much images and they will all appear in the In Tray. Can MYOB fix this issue/bug? It never happens in Xero.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 months ago

    Hi Non-For-Profit,

    Thanks for sharing this with us, and really appreciate you taking the time to follow up. Since this issue seems to be happening more often, we recommend reaching out to our backend team so they can dig a bit deeper into what’s going on behind the scenes. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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