Forum Discussion

leibholdqpbc's avatar
leibholdqpbc
Trusted User
4 years ago
Solved

Have items enabled on time billing but order reverts to item layout

I have a re-occurring order/invoice which has items on it. Have enabled "I Include Utems on Time Billing Invoices" I edit the reoccuring order/invoice from item to time billing layout. It warns an...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi leibholdqpbc 

     

    The changing of the layout of those transactions is something that we have raised with the required team for investigation. As yet, we don't have a timeframe for resolution.


    It should be noted that my previous post was to help identify what situation you are currently in i.e. is the layout updating due to that first line or are we dealing with a new previously unreported situation.

The_Doc's avatar
The_Doc
Ultimate Cover User
4 years ago

Hi leibholdqpbc 

 

Whilst there are 1000s of users on this forum who will agree with your outrage.

 

And whilst I have vented at times on this forum - after 25 years of using MYOB and 100s of (why the hell don't you fix this problem) - venting at the forum MYOB moderators actually achieves very little.

 

They drop the ball (sometimes; many times - sometimes badly) but I do know they bust their boilers to help everyone they can - if they can.

 

I am a software/database/API developer and I know full well software (nowadays) just cannot be written perfectly - bug free, error free, problem free - just cannot. As soon as you get a stable package - and 95% of the bugs and faults fixed - the - add a  new feature team - adds new stuff - and what was stable isn't quite stable anymore - reality.

 

MYOB does the job - if it doesn't there are other products out there - but they have the same problems bugs/errors - the nature of software development

 

The Forum Moderators are  not directly connected to the development team - and the list of problems/bugs etc grows as the new feature team adds more and more new features.

 

As a Partner since 98 -- and a user since '94 - things are a lot better now than then.

 

The timebilling invoice format is an old bug - we live with it - the work around is easy - there are a lot of bugs we cannot work around and us long in the tooth Partner/developers voraciously view the 'fix' list hoping that this bug or that bug is fixed - !!!!

 

The time billing invoice bug is a pain-in-the-butt but there are easy work around - just put a blank line at the very top that is a time billing activity - make the notes 'Blank line - intentional - do not delete' - so long as the 1st line is an activity - MYOB saves it as a TB.

 

And in line with this problem - I found another bug last week that MYOB helped very quickly to solve - negative lines are not exported unless they are activities - if they are items they do not export.

 

Grind your teeth by all means leibholdqpbc , shout at the keyboard, or the screen by all means - we all do - but we work around the growing bugs/errors because we have to - !!!!!

 

Sorry for the rant leibholdqpbc  - I am just being the Devils Advocate.

 

The Doc

leibholdqpbc's avatar
leibholdqpbc
Trusted User
4 years ago

That was not a "rant" or a "vent". Believe me if I was venting it would be a lot more vocal.
I pointed out that if a work around is suggested it should be worded as such.

Your sanctimonious post adds nothing to the conversation, or the solution and I find it quite offensive.
I am very familiar with the nature of software development and the process is to have a bug reported, a level of severity assigned, and the issue tracked until a solution is processed.
You may accept that bugs can be old and live with it, but this is a paid product that a purchaser can fairly expect to not have old bugs that have not been fixed or have a time frame for being fixed.
Do me a favour and refrain from posting replies to my questions to MYOB.

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