Forum Discussion

gailmorgan's avatar
gailmorgan
Experienced Cover User
4 years ago
Solved

How do I remove online ccard payments, as I don't have a Merchant Portal to deactivate??

***The steps below don't work for me, I never setup a merchant portal Help!  Gail   You can remove Online Payments from a particular invoice via unticking the Online Payments option in the Enter S...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi gailmorgan 

     

    Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself. 

     

    We are aware that this option still appears when creating the invoice and the developers are investigating this.  

gailmorgan's avatar
gailmorgan
Experienced Cover User
4 years ago

Hi, I followed the steps and deactivated it. But when I go to do an invoice the creditcard selections are still there?

I know I can deselect them but I thought that it wouldn't be on there now?

Gail

Yanike_S's avatar
Yanike_S
MYOB Staff
4 years ago

Hi gailmorgan 

 

I am sorry to hear this hasn't worked for you. I like to look into this for you.

 

Could you send me the following:

  • A screenshot of the settings showing the service has been deactivated (Setup>>Preferences>>Emailing)
  • A screenshot of an invoice with the Pay now button still showing
  • The last 4 digits of your serial number and company file ID (Help>>About AccountRight)
  • gailmorgan's avatar
    gailmorgan
    Experienced Cover User
    4 years ago

    Hi,

     

    File ID 2

    Serial 9098

    Gail

    • Yanike_S's avatar
      Yanike_S
      MYOB Staff
      4 years ago

      Hi gailmorgan 

       

      Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself. 

       

      We are aware that this option still appears when creating the invoice and the developers are investigating this.  

      • gailmorgan's avatar
        gailmorgan
        Experienced Cover User
        4 years ago

        Thanks!

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