8 months ago

How to deactivate a company file

I have problem with upgrading company file, can I deactivate this old file and make a new company file?

Earl_HD
8 months ago
Hi Koslam1,

Thanks for your post, and welcome to the Community Forum! Are you encountering an error message while grading a company file? By deactivating your company file, we can arrange for a new one to be set up for you. Please send me a private message with the following information, and I'll be glad to assist you with this.

Serial Number.
Company File ID.
Full name and Email.

Looking forward to your response.
Regards,
Earl

Earl_HD
MYOB Moderator
8 months ago
Hi Koslam1,

Thanks for your post, and welcome to the Community Forum! Are you encountering an error message while grading a company file? By deactivating your company file, we can arrange for a new one to be set up for you. Please send me a private message with the following information, and I'll be glad to assist you with this.

Serial Number.
Company File ID.
Full name and Email.

Looking forward to your response.
Regards,
Earl
- Natasha_M
  8 months ago
  Hi Earl,
  
  I'm wishing to de-active a company file ID as well but I can't seem to private message you?
  - Earl_HD
    MYOB Moderator
    8 months ago
    Hi Natasha_M,
    
    Thanks for your post, and welcome to the Community Forum!
    
    I'd be glad to help you with this. Could you please reply with the last four digits of your serial number and your Company File ID? Thank you!
    
    Looking forward to your response.
    
    Regards,
    Earl
AdrianaM
3 months ago
Hi
we need to de-active some companies' files ID could you help me please, I have sent the request to customer support email, and they replay this: Unfortunately, this team does not support technical support queries, i don't know who else to contact, they had been doing this service every year for us, so not sure what is going on. regards
adriana
- Earl_HD
  MYOB Moderator
  3 months ago
  Hi AdrianaM
  
  Welcome to the Community Forum!
  
  Sorry to hear that you were not able to get the support you needed. For me to take a look at this for you, could you please respond with the last four digits of your serial number and the Company File ID(s) that you need to deactivate?
  
  Looking forward to your response.
  
  Regards,
  Earl
  - AdrianaM
    3 months ago
    Hi Earl,
    serial number 9029 company File ID : 68-65-69-64-71
    Thank you
    adriana