Forum Discussion

Experienced Cover User

4 years ago

Solved

How do I remove online ccard payments, as I don't have a Merchant Portal to deactivate??

***The steps below don't work for me, I never setup a merchant portal Help! Gail You can remove Online Payments from a particular invoice via unticking the Online Payments option in the Enter S...

Yanike_S
4 years ago
Hi gailmorgan

Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself.

We are aware that this option still appears when creating the invoice and the developers are investigating this.

gailmorgan

Experienced Cover User

4 years ago

Hi,

File ID 2

Serial 9098

Gail

Yanike_S

MYOB Staff

4 years ago

Hi gailmorgan

Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself.

We are aware that this option still appears when creating the invoice and the developers are investigating this.

gailmorgan
Experienced Cover User
4 years ago
Thanks!
Frothy
Experienced Cover User
4 years ago
Hello Yanike_S,

Just wondering if there is any update on this issue. We have the same problem and thought the additional payment options are disabled already. We have been through the user portal and no luck.

This is printing a second page on our invoices which are not required,.
This is confusing customers as we do not offer BPay or "Pay Now" electronic credit card payments.

A fix to this issue would be appreciated.

Thanks very much.

Peter
- gailmorgan
  Experienced Cover User
  4 years ago
  I was de-selecting the ccard pymt boxes on each invoice I entered and emailed and it didn't show on the invoice to customers. You could do that until you get it solved properly
  Gail
  - Frothy
    Experienced Cover User
    4 years ago
    Thanks Gail,
    
    We have requested our staff to use this workaround.
    
    We were just hoping after a couple of weeks from your original question MYOB may have worked out the problem and created a fix.
    
    Cheers
- Tracey_H
  Former Staff
  4 years ago
  Hi Frothy
  
  The second page being printed with Bpay and CC options is a known issue in the 2021.5 release of AccountRight. Our developers are investigating this, however, I'm not able to give a timeframe for when it will be resolved.
  
  We do apologise for the inconvenience caused.
gailmorgan
Experienced Cover User
4 years ago
Yes I sent myself two. One I deselected the ccard payment boxed and it was not on it when I checked my email.
The second one I left those ticked and It didn't show on that one either. So appears customer's don't see it now
Gail