How to stop QR code for online payment from printing

Can you please turn this feature back off.

Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.

There are many issues from this:

1. from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.
2. The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.
3. How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing.

This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

Hi AmandaMYOB​ 

This is clearly not what users want (us included). I can't speak for others but for our customers, the one's that pay online do so via an emailed invoice not a printed one.

I know this change might benefit MYOB as it increases the chance of someone scanning a printed QR code and paying your online payment fees, but in reality I fail to see how this benefits your business users. It's just resulting in wasted paper for no real benefit.

Please consider reversing this change ASAP.

Regards,

Broc

Hi AmandaMYOB​ This is ridiculous and not a solution at all! Your response is so condescending, there is no "confusion" and the implication that our previous invoices were somehow not "professional-looking" is way off the mark. I would also like to point out that this payment info still prints even when the invoice has already been paid and shows a nil balance.  This is the type of thing that actually make our invoices less "professional-looking."

In our case, we are now printing an additional, unwanted page with every single invoice and there is no way to turn it off. To address your "solutions" - 1)we print multi page invoices and often don't know how many pages it will be until we print it, so can't just print the first page.  We can't check a print preview to count the number of pages because the software does not allow it.  2)it is not practical for us to send double sided invoices to the customers and they have complained when we did this in the past.  This is based on our customer feedback.  We listen to our customers, I would encourage you to do the same.  

Having used MYOB consistently in this business for years it is sad to see such a decline in the product, and a huge factor in us looking for another accounting software.  

I can understand that this is useful for some, however it should absolutely be optional and we should be able to turn this off.  

So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.

Why do I need a how to pay on a delivery docket???

Hi AmandaMYOB​ 

The few clients that pay me online - have a link on the email "Pay Now" which is what they click on. Why do they need it on the invoice as well? They still need to download or print the invoice for their records. One one page would be ideal.

I found a work around - although its a very manual process and not ideal.

For each individual invoice if you go into edit options on the top of the invoice near the date you can select to not accept payments for this invoice. The printed invoice and emailed invoice now does not show the QR code. Once its printed you can edit it back to have that option on if you need it and the link will once again show on the invoice or email if this is needed. 

At least now I can turn this off for the majority of my customer's where the payment link is not wanted / required.

AmandaMYOB​ Your suggestions don't work. The page selection to print only page 1 is greyed out, choosing double sided print doesn't work for us plus it is all extra time that we don't have in a busy work environment. This feature needs to be reversed or at least made optional ASAP. So much paper waste... 

I can't find the dis-like button to put a thumbs down on Amanda's comment.

AmandaMYOB​ This has nothing to do with "professional looking invoices" and everything to do with siphoning. The QR code directs my customers to your payment portal and MYOB takes a cut of these payments. As there is no way to turn this feature off, this is dishonesty at best, and if I were to present this to the financial ombudsman, it may also be deemed "financial deception" and you would be opening yourselves up to a lawsuit. If this is not updated to include an OFF feature immediately (and not "per invoice workarounds") I will be investigating the legality associated with this feature. As MYOB is also now the most expensive option for my business, unless this feature is either binned or made fully optional, I will be transitioning to other accounting software as a priority.