Forum Discussion

Contributing User

30 days ago

How to stop QR code for online payment from printing

Hi, How can I stop the QR code for online payments from printing for my customised sales invoices? The QR code is printing on the back of the invoice which does not suit our invoice paper. I do...

Desktop

AmandaMYOB

MYOB Moderator

23 days ago

Hi all,

I want to acknowledge the frustration this recent feature change has caused.

This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.

We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.

Here’s what that means:

From next Tuesday afternoon, invoices printed from AccountRight desktop will no longer include the “How to Pay” page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.). You will need to make sure your software has updated to the latest version.
In July, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.
From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.

FionaMiriam
Experienced Cover User
23 days ago
AmandaMYOB - great to hear!
I know you've said that you are introducing a global setting in preferences, can you also please consider the ability to make features per customer as well for payments. I, along with lots of other business have differing payment methods used for different types of customers. To be able to turn off / on the payment feature per customer (not per invoice or global) would also be very useful.
Marilyn15
Cover User
19 days ago
I would like to agree with all of the other 80+ that lodged their frustration with the add on to invoices that we didn't ask for and don't want. Would have been a really good idea to ask first before implementing this add on. Clearly not everyone wants it and all its caused is a lot of frustration. Have you heard the saying that goes "If it ain't broke don't fix it"? I too am over having to delete the 2nd page every time I compile a new invoice, pdf it then print and send to a client. A total waste of my time - time which I don't have to "fix" a problem that MYOB made.
- Chelly
  Experienced Cover User
  19 days ago
  This 2nd page with QR code has been a money grab by MYOB for processing payments by my customers that normally just direct deposit at no cost them previously
- BJ3
  Experienced User
  17 days ago
  To be fair to MYOB, someone on another thread (I won't name cause this is not a pile on), pointed out that a QR code was not on their invoice when it is printed locally. MYOB (without consultation) then realised that this was not the case and made the change. I suspect this is what they wanted originally but didn't realise it wasn't happening.
  Unfortunately this one person has caused almost everyone else a lot of grief.
  
  One observation I have though is I've made sensible requests for all sorts of bug fixes and improvements to AR Desktop in the ideas portal. These have been subject to a slow death but this one questionable idea was implemented in lightning speed 🤔.
Chelly
Experienced Cover User
22 days ago
When all updates are up and running our company has decided that we will not to reactivate MYOB Online Payments AmandaMYOB