Hi, How can I stop the QR code for online payments from printing for my customised sales invoices?The QR code is printing on the back of the invoice which does not suit our invoice paper.I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank you

Can you please turn this feature back off.Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.There are many issues from this:from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing. This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

Hi AmandaMYOB This is clearly not what users want (us included). I can't speak for others but for our customers, the one's that pay online do so via an emailed invoice not a printed one. I know this change might benefit MYOB as it increases the chance of someone scanning a printed QR code and paying your online payment fees, but in reality I fail to see how this benefits your business users. It's just resulting in wasted paper for no real benefit. Please consider reversing this change ASAP. Regards,Broc

Hi AmandaMYOB This is ridiculous and not a solution at all! Your response is so condescending, there is no "confusion" and the implication that our previous invoices were somehow not "professional-looking" is way off the mark. I would also like to point out that this payment info still prints even when the invoice has already been paid and shows a nil balance. This is the type of thing that actually make our invoices less "professional-looking." In our case, we are now printing an additional, unwanted page with every single invoice and there is no way to turn it off. To address your "solutions" - 1)we print multi page invoices and often don't know how many pages it will be until we print it, so can't just print the first page. We can't check a print preview to count the number of pages because the software does not allow it. 2)it is not practical for us to send double sided invoices to the customers and they have complained when we did this in the past. This is based on our customer feedback. We listen to our customers, I would encourage you to do the same. Having used MYOB consistently in this business for years it is sad to see such a decline in the product, and a huge factor in us looking for another accounting software. I can understand that this is useful for some, however it should absolutely be optional and we should be able to turn this off.

So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.

Our printer at work does not allow us to print double sided - did MYOB factor that in, surely this should be a customer based decision whether we want this feature or not. they need to fix this as what a waste of paper I will start sending my stationary order to MYOB to pay

How to stop QR code for online payment from printing

97 Replies

DJs2
Member
23 days ago
I guess we turn off online payments all together then? Then people will not pay through MYOB? that sounds like a good idea doesn't it MYOB? remove your payment gateway altogether? It is seriously wrong that we customise our forms then you add that in with no agreement from us. and its a feature you can not turn off!!! seriously!!! Outraged!!!
DJs2
Member
23 days ago
we have now removed the MYOB online payments feature, unfortunately our customers who were using will be paying us directly now. Until the QR code is easeily removable we will leave the feature off.
Thanks MYOB, ZERO is looking very attractive right now...
Anne10
Contributing User
29 days ago
I have had to turn off online payments to rectify this issue. Not ideal but can't see any other option.
BJ3
Experienced User
29 days ago
Yes need a way to turn this off. It even prints when I do a delivery docket.
Also prints even when the invoice has been paid.

Can we have a global setting to turn this off ASAP.
Chelly
Experienced Cover User
29 days ago
This doesn't provide any context for the change.

Printing double-sided might save on paper but have you seen the prices for printer toner cartridges lately? AmandaMYOB
Joe_DiMaria
Contributing Cover User
28 days ago
I waited 3.5 hrs on hold yesterday to be told that there is no solution just silly work arounds that are not practical. Its very clear that the people at MYOB are no longer Customer focused, i have been with MYOB for almost 30 years but not sure how much longer to be honest
nhill
Contributing Cover User
26 days ago
I would also like to ask MYOB to turn this feature off!!! It is a complete waste of paper (and time if I have to use the PDF/print double sided). My transactions need to be quick and most of my customers already have payment details saved. Please remove the QR code from the printed invoice.
Wrapall2024
Contributing User
26 days ago
Hi AmandaMYOB,

Could you kindly enable the page range option so we can avoid printing unnecessary pages? This would help reduce waste and support environmental sustainability.
rob_d
Experienced User
26 days ago
Hi MYOB, it sounds like the easiest solution would be to allow this "feature" to be customisable via the "Customise Forms" option (ie. insert data fields). Which realistically is where it should have been in the first place, not hardcoded into every invoice/document that is printed, hence you can understand the discontent amongst your customers.

In this way, each business can insert elements of the 'How to Pay' within their own invoice designs/templates (if they choose). And also without the need to disable the online payments feature of the software.

This would be a win-win situation for all parties as businesses can utilise this 'How to Pay' feature as they see fit, and MYOB still has an increased click-through to their online payment systems.
Noel4819
Experienced Cover User
26 days ago
This is annoying and a waste of paper. Please give us an option as soon as you can.

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How to stop QR code for online payment from printing

97 Replies

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