I can NOT email out invoices and statements to customers.
Since the Jan26 update, I can NOT email out invoices and statements to customers. Emails are not appearing in the Sent emails log. Can anyone help me please?
Forum Discussion
1 Reply
Hey AccountAgri26,
Sorry for the hassle you’ve been having since the 26 Jan update. A few things you can test on your end are
- Switching the form to plain paper to see if that sends.
- Using Outlook when emailing invoices and statements.
- Testing from a different device altogether.
If none of these options do the trick, you can reach out to our team and they can take a closer look at what’s happening with your file. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
