Identity Verification

Hi swatts11,

I can see how frustrating this has been, especially with it affecting your ability to send invoices. Definitely not ideal.

Thanks for your patience while this gets sorted. I can see you've already got a support case logged, and our team will pick it up and help you through it as soon as they're available. In the meantime, you can still manually email your invoices outside the program so things can keep moving.

Regards,

Sai

Still now reply no one seem to understand it is a impossible request.  Would you be asking a large public company to verify all their shareholders.  This is a small family run business and we cannot get full access to your program

Hi swatts11,

Thanks for hanging in there. I’ve checked on your case and reached out to the team who’ll be looking after it. They’ll email you shortly to run through the details. 

If you’d prefer a call instead, you can pop in your preferred date and time in your existing case and I’ll make sure the team gives you a ring.

Cheers,

Princess