Forum Discussion

CooksPlus1111's avatar
CooksPlus1111
Contributing User
3 years ago
Solved

Import Error 4077

We are trying use import to update prices for multiple items. We get the error code Error -4077: You have sales for this item. We have Quotes, not Orders or Invoices.   Our file in stored locally. ...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi CooksPlus1111 

     

    Please take a backup of your file and then run the following hotfix tool on your file to fix this problem 

     

    Hotfix Tool  (Right-click on the link and "Save as" to download the tool)

     

    Steps to Run the tool 

    1. Close AccountRight

    2. Download the tool given above. 

    3. Navigate to where you have saved that file - typically the Downloads folder on your computer

    4. Find the Hotfix tool zipped file and select to extract the data - typically right-click and Extract All...

    5. Once extracted, select to run the AccountRight_Hotfix.exe file. This will open the tool.

    6. Browse to the impacted file and select Open once located.

    7. Indicate that you have a backup of the file and then Apply.

    8. Once you have that message that the tool has been run successfully, close the tool and open the file in AccountRight as per normal. 

CooksPlus1111's avatar
CooksPlus1111
Contributing User
3 years ago

That didn't work. How does the script work on a local file? 

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi CooksPlus1111 

In your serial number, there is a file with the ID:1 which is currently online and I ran the scripts on that. Can you confirm if that's not being used anymore and if you have another copy offline? 

  • CooksPlus1111's avatar
    CooksPlus1111
    Contributing User
    3 years ago

    Yes we have an offline copy. Thank you. 

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi CooksPlus1111 

       

      Please take a backup of your file and then run the following hotfix tool on your file to fix this problem 

       

      Hotfix Tool  (Right-click on the link and "Save as" to download the tool)

       

      Steps to Run the tool 

      1. Close AccountRight

      2. Download the tool given above. 

      3. Navigate to where you have saved that file - typically the Downloads folder on your computer

      4. Find the Hotfix tool zipped file and select to extract the data - typically right-click and Extract All...

      5. Once extracted, select to run the AccountRight_Hotfix.exe file. This will open the tool.

      6. Browse to the impacted file and select Open once located.

      7. Indicate that you have a backup of the file and then Apply.

      8. Once you have that message that the tool has been run successfully, close the tool and open the file in AccountRight as per normal. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.