Forum Discussion

a7i's avatar
a7i
3 years ago

import error 4077

Hi there, I am constantly having issues with mass pricing changes when I export, update pricing and then import back into MYOB. We get an import log which says "Error -4077: You have sales for this item." and then did not update pricing for this certain items. I see from previous posts there is some script that can be run to fix this.  Can someone please assist?

 

Files are stored locally

Last four digits of the serial number = 2967

Company file ID's = 8 & 6

 

Cheers.

error 4077
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi a7i,

     

    Thank you for confirming that.

     

    I have just run the script over your file, you may need to close and re-open AcocuntRIght for the changes to take effect. 

     

    Let me know if you require any further assistance. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi a7i,

     

    Thank you for your post, I'd be happy to assist with this.

     

    Could you please confirm the version of AccountRight you use? (Help>About MYOB AccountRight>Build?)

    • a7i's avatar
      a7i
      3 years ago

      Hi Sam,

       

      Build: 2022.3.24.6313

       

      Thank you

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi a7i,

         

        Thank you for confirming that. 

         

        As your file is stored locally, we are unable to run the script over your file remotely. However, the below steps will guide you through how to resolve this with a hotfix tool:

         

        Take a backup of the file before doing the following

         

          1. Close AccountRight
          2. Download the following tool: AccountRight 2020.2 and later
            Having trouble accessing the download? Right-click and select Save Link as
          3. Navigate to where you have saved that file - typically the Downloads folder on your computer
          4. Find the Hotfix tool zipped file and select to extract the data - typically right-click and Extract All...
          5. Once extracted, select to run the AccountRight_Hotfix.exe file. This will open the tool:
            Please note that depending on your IT setup you may need to be logged on as the windows Administrator
          6. Browse to the impacted file and select Open once located.
          7. Indicate that you have a backup of the file and then Apply. 
          8. Once you have the message "Process Complete", close the tool and open the file in AccountRight as per normal. 
          9. Note: You may be prompted to re-confirm upon opening but this can be done online using the Confirm Online function.

        Let me know how you go and if you need futher assistance with this. 

         

         If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.