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Hayley76's avatar
Hayley76
Contributing User
6 days ago

Incorrect address on invoice when emailed

Hi

 

When I create an invoice it has the correct addresses on it from the details that is in the customers card but when I email it they details are not correct.

 

Nothing has changed and i am still using the same template for the invoice and the customers details have not been updated.

 

How does this happen and how do I fix it please.

 

Any assistance is very much appreciated

1 Reply

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 days ago

    Hey Hayley76,

     

    I see that you're having trouble with the invoice showing an incorrect address when emailed. As a workaround, try emailing the invoice to yourself first to see if the address shows up correctly. If it does, remove the customer's address from their card, save it, and then re-enter the address. Once you've done that, send the invoice again. You can also check this link when editing a customer card.

     

    Best regards,

    Doreen