Forum Discussion

Emma_Nelson's avatar
Emma_Nelson
Experienced Cover User
2 years ago

Incorrect balance on customer card file

I have a customer card file that has a balance due of -$27,000.00 and an amount due of $0.00.  The -$27,000.00 is incorrect.  How do I remove this amount?   I have been on the support chat with MYO...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi Emma_Nelson 

 

It is not just the case of the card balance, there is a missing transaction or 2. I doubt a MYOB script can fix this, the file will need to be fixed via the back end.  This can usually on be done by MYOB or by a MYOB specialist. PM or email if you want details of someone who can fix this. Something has gone wrong in the file.

 

Regards

Gavin

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