Forum Discussion

Emma_Nelson's avatar
Emma_Nelson
Experienced Cover User
2 years ago

Incorrect balance on customer card file

I have a customer card file that has a balance due of -$27,000.00 and an amount due of $0.00.  The -$27,000.00 is incorrect.  How do I remove this amount?   I have been on the support chat with MYO...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi Emma_Nelson 

 

It is not just the case of the card balance, there is a missing transaction or 2. I doubt a MYOB script can fix this, the file will need to be fixed via the back end.  This can usually on be done by MYOB or by a MYOB specialist. PM or email if you want details of someone who can fix this. Something has gone wrong in the file.

 

Regards

Gavin

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.