Forum Discussion

Emma_Nelson's avatar
Emma_Nelson
Experienced Cover User
2 years ago

Incorrect balance on customer card file

I have a customer card file that has a balance due of -$27,000.00 and an amount due of $0.00.  The -$27,000.00 is incorrect.  How do I remove this amount?   I have been on the support chat with MYO...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Emma_Nelson,

Thanks for your detailed post and my apologies for the late response. 

We have an online script available to address this issue. I've sent you a private message to gather additional information that will assist us in resolving the issue. Please check your inbox.


Looking forward to hearing from you soon!
Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.