Forum Discussion

Emma_Nelson's avatar
Emma_Nelson
Experienced Cover User
2 years ago

Incorrect balance on customer card file

I have a customer card file that has a balance due of -$27,000.00 and an amount due of $0.00.  The -$27,000.00 is incorrect.  How do I remove this amount?   I have been on the support chat with MYO...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi Emma_Nelson,

Thanks for your detailed post and my apologies for the late response. 

We have an online script available to address this issue. I've sent you a private message to gather additional information that will assist us in resolving the issue. Please check your inbox.


Looking forward to hearing from you soon!
Regards,
Earl

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