Forum Discussion

Abbwell's avatar
Abbwell
Experienced User
11 months ago

Invoice App

We are unable to use the Invoice App after we have upgraded to Samsung S24. How long before this issue is rectified as the app forms an integral part of our business?
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KaylahP's avatar
KaylahP
11 months ago

Following. As I have the same issue! 

Earl_HD's avatar
Earl_HD
MYOB Moderator
11 months ago

Hi Abbwell, and KaylahP,

Thanks for your post. 

We understand how important this issue is for you. We are aware of the issue with the invoice app not working on the Samsung S24. This is due to the app being 32-bit while the Galaxy S24 uses a 64-bit OS. Unfortunately, we do not have an estimated timeframe for resolution. Your files have been marked as affected, so you will receive a notification when there is an update.
 

For your reference, your case numbers are 01757374 for Abbwell and 01757379 for KaylahP.

 

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

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How long before this issue is rectified as the app forms an integral part of our business? ","body@stringLength":"173","rawBody":"

We are unable to use the Invoice App after we have upgraded to Samsung S24. How long before this issue is rectified as the app forms an integral part of our business?

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Hi Abbwell, and KaylahP,

Thanks for your post. 

We understand how important this issue is for you. We are aware of the issue with the invoice app not working on the Samsung S24. This is due to the app being 32-bit while the Galaxy S24 uses a 64-bit OS. Unfortunately, we do not have an estimated timeframe for resolution. Your files have been marked as affected, so you will receive a notification when there is an update.
 

\n

For your reference, your case numbers are 01757374 for Abbwell and 01757379 for KaylahP.

\n

 

\n

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

","body@stringLength":"1304","rawBody":"

Hi , and ,

Thanks for your post. 

We understand how important this issue is for you. We are aware of the issue with the invoice app not working on the Samsung S24. This is due to the app being 32-bit while the Galaxy S24 uses a 64-bit OS. Unfortunately, we do not have an estimated timeframe for resolution. Your files have been marked as affected, so you will receive a notification when there is an update.
 

\n

For your reference, your case numbers are 01757374 for Abbwell and 01757379 for KaylahP.

\n

 

\n

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Following. As I have the same issue! 

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Following. As I have the same issue! 

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