Forum Discussion

Experienced User

6 months ago

Invoice App

We are unable to use the Invoice App after we have upgraded to Samsung S24. How long before this issue is rectified as the app forms an integral part of our business?

Desktop

AmandaCL

MYOB Moderator

6 days ago

Hey KaylahP Natasha_Mason

This issue has been raised to our teams for further investigation. I can confirm that this is something we are actively working to resolve however I'm unable to provide a definitive time frame as to when it will be. I'll make sure to keep you all updated as soon as I have more information.

Natasha_Mason
Contributing User
6 days ago
AmandaCL I find it very difficult as a MYOB Partner to promote the MYOB software to tradie clients and any client that invoice directly at job sites if the app isn't functional. I shouldn't have to ask a client "is your phone 32-bit or 64-bit". Most people have no idea. Surely there is a timeframe. All the other MYOB software is receiving constant updates, surely this one should follow suit. The latest version of the app was pushed out over a year ago. MYOB should put on Google Play and the App Store that it only works with 32-bit Android Devices.
KaylahP
6 days ago
AmandaCLI appreciate you replying back to us. Although this issue for me has been going on for over 10 months. I keep getting told MYOB are working on it, but it obviously isn't getting worked on and is not MYOB's priority for it to take this long.