Invoice from MYOB for recurring subscription has 2 lines with same detail and different charges
Hi , I am getting 2 lined in detail charges with same detail but different charges in monthly invoice from MYOB account right subscription .
Forum Discussion
Hi NatWeb,
Sorry we took a little while to get back to you! No worries at all about your subscription, everything’s in good shape. You’re seeing two similar lines with different charges on your invoice because of a new update. Now, each AccountRight Live Premier company file gets its own line on your bill. This doesn’t change the overall price you pay, it just breaks things down, so it’s clearer that your subscription covers two company files, with each one shown separately.
Cheers,
MYOB
Princess_R , this should be explained on the invoice itself, if only to avoid a large number of similar queries coming into your support lines. Or maybe many people don't read the invoice details??
I would like to further go down this path on behalf of my client - they are ONLY 1 business, why then are there 2 entries?
Hi L-Mac,
I can understand why having two line items for one active file can be a bit confusing. Even if your client is only one business, an AccountRight Live Premier subscription can still include two online company file entitlements, and MYOB’s updated invoice layout now shows those separately as individual line items rather than one bundled charge.
That’s why you may see two entries with similar wording and different amounts on the invoice, it’s a billing display change to show each included file separately, not an extra subscription being added.
Regards,
Genrevehmm... to the best of my knowledge my client only has ONE company file, not sure i understand your response that they have 2 online company file entitlements?? I have access to their file, the accountant has access to their file and they have access - bit it is still the one file online isnt it??
