Forum Discussion

NatWeb's avatar
NatWeb
Contributing User
10 months ago

Invoice from MYOB for recurring subscription has 2 lines with same detail and different charges

Hi ,

 

 I am getting 2 lined in detail charges with same detail but different charges  in monthly  invoice from MYOB account right subscription .

 

 

3 Replies

  • L-Mac's avatar
    L-Mac
    Experienced Cover User
    1 day ago

    I would like to further go down this path on behalf of my client - they are ONLY 1 business, why then are there 2 entries?

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    10 months ago

    Princess_R​ , this should be explained on the invoice itself, if only to avoid a large number of similar queries coming into your support lines. Or maybe many people don't read the invoice details??

  • Hi NatWeb​,

     

    Sorry we took a little while to get back to you! No worries at all about your subscription, everything’s in good shape. You’re seeing two similar lines with different charges on your invoice because of a new update. Now, each AccountRight Live Premier company file gets its own line on your bill. This doesn’t change the overall price you pay, it just breaks things down, so it’s clearer that your subscription covers two company files, with each one shown separately. 

     

    Cheers,

    MYOB