Hi,
We have received a forwarded email from a company that received an automatic reminder invoice from us. The reminder was for a school account (correctly) with no connection to the company that received it. The email it was sent to has never been in our MYOB accounts and we have never had any connection to that company. The email we do have in the customer card (school) is correct.
How can this happen?
Hi khux,
That email recipient is definitely odd and needs to be checked. Normally, invoice reminders follow whatever email the invoice was last sent to in View all activity, even if you later change the card. But if that random company’s email has never been used anywhere in your file, that’s not expected, and we’d need to check your file directly. It’s best to turn off invoice reminders for now, then get our support team to take a look. You can reach out by creating a ticket in My Account or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
