Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you.
Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
Thank you for the update. It's great to hear that you're able to access it via browser. Please don't hesitate to create a new post again if you need help in the future. I'm more than happy to assist.
I am having the same issue, I feel we should not have to go to the browser to change the settings. MYOB is a costly product so ease of use should be a priority - just a thougtht
Hello, i am experiencing the same issue where invoice reminder browser will not open on installed AccountRight. I cannot access the online version and this seems to have been an issue since Novemeber of 2023. Why has this not been rectified yet? As stated by somone else MYOB is very costly and i shouldnt have to open the online version when i have it installed. Are there any solutions.
Unfortunately MYOB has been aware of this IMPORTANT issue for weeks and has not fixed it yet. we are awaiting for this to be fixed before we send some reminders to people who have unpaid overdue invoices and we are at the risk of not beeing able to recover these debts! I would therefore see that MYOB can be at risk of being sued by users who may suffer from such negligence.
Furthermore, MYOB may have to refund all users for not being able to use the product if an important part of the product has not been working for weeks.
Moreover, MYOB may lose lots of their customers if they ignore these essential fixings.
Thank you for your post and welcome to the Community Forum.
We appreciate you for flagging this to us. We are are aware of the situation that AccountRight Desktop where the invoice reminders will not load successfully. This is something that we have passed across to the relevant team for further investigation. Meanwhile, if you are experiencing this issue, we do recommend to try it on a browser. We appreciate your patience and understanding during this time. Apologies for this inconvenience.
If you need further assistance or if you still have questions or concerns, please feel free to create a new post. We are happy to assist.
We hope this message finds you well. We would just want to check back with you regarding your concern. If you still require assistance with this, or if you have other questions or concerns, please feel free to create a new post. We are happy to assist.
Hello, I cannot get the invoice reminders to work in the Desktop MYOB either. It works in the browser but not in the desktop. I second the comment above that MYOB is an expensive product and this issue not being fixed is unacceptable. When will this be fixed. I really don't want to be given another platitude like "we appreciate your patience and understanding. My patience and understanding is not existant with this issue.
We appreciate you taking the time to share your feedback. We are actively monitoring our community's sentiment regarding this issue and are forwarding all relevant examples to our team. I have included your feedback on the existing case as we work hard to resolve this issue. Feel free to reach out if you have any further questions.
Hello to everyone who is following the progress of this thread. I can confirm that our developers have work planned to remediate this. At the moment, there is work in plan for Q3 this year to modernise the mini browser pop ups that you see, then following this, further work can be done specifically on the mini browser for invoice reminders being blank.
so all im getting from this response is that you guys are priorititising making it all look better instead of properly function? and we dont even get those results until Q3? this is truly unacceptable this has been a problem for months and is effecting your customers business. personally im unable to open the desktop version so this funtion of MYOB is completely unusable to me. This needs to be fixed and promplty. It has been months with numerous complaints and MYOB is very costly product that should be fully functioing.
We deeply understand how important functionality is, and we're actively working to resolve the issue with Invoice Reminders in the desktop version. Your account has been noted as affected, so you'll receive updates as we continue to make progress. In the meantime, feel free to start a new post if you have further queries and one of us will be happy to assist you.
If you "deeply understand how important functionality is, and we're actively working to resolve the issue "
then why is time spent on making MYOB look pretty rather than what the users want.
I quite agree with barwonvalley04 that This needs to be fixed and promplty. It has been months with numerous complaints and MYOB is very costly product that should be fully functioing"
And sure I'll start yet another post regarding the issue of being able to purge
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Working","id":"message:834778","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:256538"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:834778"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:834778"},"body@stripHtml({\"truncateLength\":200})":" Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you. ","body@stringLength":"204","rawBody":"
Good morning
Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help?
Thank you.
","kudosSumWeight":0,"postTime":"2023-09-04T12:59:41.923+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:834778_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":749},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:834778":{"__typename":"Conversation","id":"conversation:834778","solved":true,"topic":{"__ref":"ForumTopicMessage:message:834778"},"lastPostingActivityTime":"2024-05-06T14:05:40.812+10:00","lastPostTime":"2024-05-06T14:05:40.812+10:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:834778":{"__typename":"ModerationData","id":"moderation_data:834778","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:834778_1":{"__typename":"Revision","id":"revision:834778_1","lastEditTime":"2023-09-04T12:59:41.923+10:00"},"ForumReplyMessage:message:844781":{"__typename":"ForumReplyMessage","id":"message:844781","conversation":{"__ref":"Conversation:conversation:834778"},"author":{"__ref":"User:user:106929"},"revisionNum":1,"uid":844781,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Invoice Reminders Function not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:844781"},"parent":{"__ref":"ForumReplyMessage:message:835606"},"body":"
I am having the same issue, I feel we should not have to go to the browser to change the settings. MYOB is a costly product so ease of use should be a priority - just a thougtht
","body@stringLength":"190","rawBody":"
I am having the same issue, I feel we should not have to go to the browser to change the settings. MYOB is a costly product so ease of use should be a priority - just a thougtht
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Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
\n
\n
Cheers,
\n
Princess
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Thank you for the update. It's great to hear that you're able to access it via browser. Please don't hesitate to create a new post again if you need help in the future. I'm more than happy to assist.
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Cheers,
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Princess
","body@stringLength":"651","rawBody":"
Hi ,
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Thank you for the update. It's great to hear that you're able to access it via browser. Please don't hesitate to create a new post again if you need help in the future. I'm more than happy to assist.
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Cheers,
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Princess
","author":{"__ref":"User:user:292938"},"isEscalated":null,"postTime":"2023-09-07T16:58:05.173+10:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":11,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:835606_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":603},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:844781_1":{"__typename":"Revision","id":"revision:844781_1","lastEditTime":"2023-11-03T11:16:58.054+11:00"},"QueryVariables:ReplyList:message:844781:1":{"__typename":"QueryVariables","id":"ReplyList:message:844781:1","value":{"id":"message:844781","sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743051948212":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743051948212","value":{"altText":"{login}'s 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Invoice Reminders Function not Working","moderationData":{"__ref":"ModerationData:moderation_data:844864"},"body":"
Thank you for your post and welcome to the Community Forum.
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We appreciate you for flagging this to us. We are are aware of the situation that AccountRight Desktop where the invoice reminders will not load successfully. This is something that we have passed across to the relevant team for further investigation. Meanwhile, if you are experiencing this issue, we do recommend to try it on a browser. We appreciate your patience and understanding during this time. Apologies for this inconvenience.
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If you need further assistance or if you still have questions or concerns, please feel free to create a new post. We are happy to assist.
Thank you for your post and welcome to the Community Forum.
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We appreciate you for flagging this to us. We are are aware of the situation that AccountRight Desktop where the invoice reminders will not load successfully. This is something that we have passed across to the relevant team for further investigation. Meanwhile, if you are experiencing this issue, we do recommend to try it on a browser. We appreciate your patience and understanding during this time. Apologies for this inconvenience.
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If you need further assistance or if you still have questions or concerns, please feel free to create a new post. We are happy to assist.
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Kind Regards,
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Cel
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:844864_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:865216":{"__typename":"ModerationData","id":"moderation_data:865216","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:865216":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:332131"},"id":"message:865216","revisionNum":1,"uid":865216,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:844864"},"conversation":{"__ref":"Conversation:conversation:834778"},"subject":"Re: Invoice Reminders Function not Working","moderationData":{"__ref":"ModerationData:moderation_data:865216"},"body":"
Hello, i am experiencing the same issue where invoice reminder browser will not open on installed AccountRight. I cannot access the online version and this seems to have been an issue since Novemeber of 2023. Why has this not been rectified yet? As stated by somone else MYOB is very costly and i shouldnt have to open the online version when i have it installed. Are there any solutions.
Hello, i am experiencing the same issue where invoice reminder browser will not open on installed AccountRight. I cannot access the online version and this seems to have been an issue since Novemeber of 2023. Why has this not been rectified yet? As stated by somone else MYOB is very costly and i shouldnt have to open the online version when i have it installed. Are there any solutions.
thanks.
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We appreciate you taking the time to share your feedback. We are actively monitoring our community's sentiment regarding this issue and are forwarding all relevant examples to our team. I have included your feedback on the existing case as we work hard to resolve this issue. Feel free to reach out if you have any further questions.
We appreciate you taking the time to share your feedback. We are actively monitoring our community's sentiment regarding this issue and are forwarding all relevant examples to our team. I have included your feedback on the existing case as we work hard to resolve this issue. Feel free to reach out if you have any further questions.
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Cheers,
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Princess
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:865232_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:865267":{"__typename":"ModerationData","id":"moderation_data:865267","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:865267":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:327918"},"id":"message:865267","revisionNum":1,"uid":865267,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:865232"},"conversation":{"__ref":"Conversation:conversation:834778"},"subject":"Re: Invoice Reminders Function not Working","moderationData":{"__ref":"ModerationData:moderation_data:865267"},"body":"
Unfortunately MYOB has been aware of this IMPORTANT issue for weeks and has not fixed it yet. we are awaiting for this to be fixed before we send some reminders to people who have unpaid overdue invoices and we are at the risk of not beeing able to recover these debts! I would therefore see that MYOB can be at risk of being sued by users who may suffer from such negligence.
Furthermore, MYOB may have to refund all users for not being able to use the product if an important part of the product has not been working for weeks.
Moreover, MYOB may lose lots of their customers if they ignore these essential fixings.
Unfortunately MYOB has been aware of this IMPORTANT issue for weeks and has not fixed it yet. we are awaiting for this to be fixed before we send some reminders to people who have unpaid overdue invoices and we are at the risk of not beeing able to recover these debts! I would therefore see that MYOB can be at risk of being sued by users who may suffer from such negligence.
Furthermore, MYOB may have to refund all users for not being able to use the product if an important part of the product has not been working for weeks.
Moreover, MYOB may lose lots of their customers if they ignore these essential fixings.
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We hope this message finds you well. We would just want to check back with you regarding your concern. If you still require assistance with this, or if you have other questions or concerns, please feel free to create a new post. We are happy to assist.
We hope this message finds you well. We would just want to check back with you regarding your concern. If you still require assistance with this, or if you have other questions or concerns, please feel free to create a new post. We are happy to assist.
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Kind Regards,
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Cel
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:845502_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:175666":{"__typename":"User","id":"user:175666","uid":175666,"login":"CRCCINC","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-17T10:31:10.994+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:175666"},"ModerationData:moderation_data:865218":{"__typename":"ModerationData","id":"moderation_data:865218","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:865218":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:175666"},"id":"message:865218","revisionNum":1,"uid":865218,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:845502"},"conversation":{"__ref":"Conversation:conversation:834778"},"subject":"Re: Invoice Reminders Function not Working","moderationData":{"__ref":"ModerationData:moderation_data:865218"},"body":"
Hello, I cannot get the invoice reminders to work in the Desktop MYOB either. It works in the browser but not in the desktop. I second the comment above that MYOB is an expensive product and this issue not being fixed is unacceptable. When will this be fixed. I really don't want to be given another platitude like \"we appreciate your patience and understanding. My patience and understanding is not existant with this issue.
Hello, I cannot get the invoice reminders to work in the Desktop MYOB either. It works in the browser but not in the desktop. I second the comment above that MYOB is an expensive product and this issue not being fixed is unacceptable. When will this be fixed. I really don't want to be given another platitude like \"we appreciate your patience and understanding. My patience and understanding is not existant with this issue.
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Hello to everyone who is following the progress of this thread. I can confirm that our developers have work planned to remediate this. At the moment, there is work in plan for Q3 this year to modernise the mini browser pop ups that you see, then following this, further work can be done specifically on the mini browser for invoice reminders being blank.
Hello to everyone who is following the progress of this thread. I can confirm that our developers have work planned to remediate this. At the moment, there is work in plan for Q3 this year to modernise the mini browser pop ups that you see, then following this, further work can be done specifically on the mini browser for invoice reminders being blank.
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so all im getting from this response is that you guys are priorititising making it all look better instead of properly function? and we dont even get those results until Q3? this is truly unacceptable this has been a problem for months and is effecting your customers business. personally im unable to open the desktop version so this funtion of MYOB is completely unusable to me. This needs to be fixed and promplty. It has been months with numerous complaints and MYOB is very costly product that should be fully functioing.
so all im getting from this response is that you guys are priorititising making it all look better instead of properly function? and we dont even get those results until Q3? this is truly unacceptable this has been a problem for months and is effecting your customers business. personally im unable to open the desktop version so this funtion of MYOB is completely unusable to me. This needs to be fixed and promplty. It has been months with numerous complaints and MYOB is very costly product that should be fully functioing.
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We deeply understand how important functionality is, and we're actively working to resolve the issue with Invoice Reminders in the desktop version. Your account has been noted as affected, so you'll receive updates as we continue to make progress. In the meantime, feel free to start a new post if you have further queries and one of us will be happy to assist you.
We deeply understand how important functionality is, and we're actively working to resolve the issue with Invoice Reminders in the desktop version. Your account has been noted as affected, so you'll receive updates as we continue to make progress. In the meantime, feel free to start a new post if you have further queries and one of us will be happy to assist you.
Regards, Earl
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Hi Earl
If you \"deeply understand how important functionality is, and we're actively working to resolve the issue \"
then why is time spent on making MYOB look pretty rather than what the users want.
I quite agree with barwonvalley04 that This needs to be fixed and promplty. It has been months with numerous complaints and MYOB is very costly product that should be fully functioing\"
And sure I'll start yet another post regarding the issue of being able to purge
If you \"deeply understand how important functionality is, and we're actively working to resolve the issue \"
then why is time spent on making MYOB look pretty rather than what the users want.
I quite agree with barwonvalley04 that This needs to be fixed and promplty. It has been months with numerous complaints and MYOB is very costly product that should be fully functioing\"
And sure I'll start yet another post regarding the issue of being able to purge
